Knowledge and Resources

The NB SHOP knowledge base includes documentation and user manuals for utilization of the NB SHOP platform. Our knowledge base is comprehensive, from introductory training on platform navigation to advanced features and modules.

We highly value education and sharing knowledge and ideas in eCommerce community, by engaging in diverse activities such as workshops and conferences.

We are extremely proud of the NB SHOP Academy which will soon be extended to a specialised platform, along with diverse content in the scope of eCommerce.

Knowledge Base

The NB SHOP knowledge base comprises documentation, user manuals, video materials short how-to instructions, and other materials that provide detailed information on the utilization of our platform and eCommerce operations.

Documentation

Comprehensive documentation on the Confluence platform, organized by specific areas for ease of reference.

Video Tutorials

Video tutorials for navigating the NB SHOP platform, along with details on modules and functionalities.

How To

Refer to the How To documentation on the Confluence platform to find quick answers and solutions.

Blog

NB SHOP Blog covers different topics in the scope of eCommerce, digital marketing, SEO and case studies.

NB SHOP Academy

Our academy includes workshops and training in our development centre in Belgrade. Soon on our portal.

NB SHOP Support

We provide live customer support at multiple levels, including SLA-defined assistance, staffed by experienced professionals who promptly address your queries.

Types of Support

Our customer support is structured into four units: application level, front-end, back-end, and server support.

Compliance with SLA Contract

We establish the support level for large enterprise clients through Service Level Agreements (SLA).

Live Support

Access live support through the Help Desk platform. Click here to access the Help Desk.

Events

We consider knowledge sharing and idea exchange a core for improving our skills and processes and are very committed to contributing to the eCommerce community and fostering the success of all participants. We engage in diverse activities such as workshops, conferences, meetups, and webinars.