The NB SHOP platform is tailored to meet the unique needs of clients who conduct business and sales through multiple channels, supporting their omnichannel strategy. Whether it's web and mobile applications, marketplaces, social networks, or physical facilities, all processes are seamlessly integrated to ensure a universal presence across multiple channels, delivering optimal results for the merchant.
Whether a B2B or B2C customer makes a purchase online, on a marketplace, in a physical store, via a mobile app, or any other channel, their user experience remains consistent across all touchpoints with the brand.
From the initial contact to the purchase, communication and delivery, customers can effortlessly transition from one channel to another in a way that suits them the most.
NB SHOP empowers your customers to find what they want, how they want it, resulting in increased sales across all your channels.
Maintaining accurate inventory across all channels is a critical success factor for large retailers in the ever-evolving and demanding eCommerce ecosystem. Today's customers expect to have complete information when making purchase decisions.
With integrations and real-time data exchange with ERP, POS, CRM, and other business systems, NB SHOP delivers precise details about available stock and prices across various locations and points of sale, considering all real-time changes as they occur.
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NB SHOP facilitates centralized order management, consolidating all orders, created whether through the application, website, marketplace, or in-store seller.
This reduces errors and ensures a consistent, seamless customer experience across all channels, streamlining communication, purchase, and order delivery to meet customer preferences.
Click & Collect (in-store pick-up) enables customers to collect their online orders at the store, which offers them convenience and flexibility compared to traditional delivery methods.
The combination of comfortable shopping online and the convenience of in-store pickup, at the customer's preferred time and location, are the primary advantages of Click & Collect delivery.
NB SHOP supports both merchants and customers, facilitating a streamlined purchase, delivery, and return process across various channels, along with comprehensive communication and documentation.
NB SHOP enables your customers to view the availability of the products they are interested in in the nearby stores according to the selected location.
Store Locator available on the web and mobile apps supports integration with Google Maps, showing the exact location of your store, as well as other essential data such as information on opening hours, available payment methods, contact information, current promotions and more.
NB SHOP empowers your field sales teams and in-store personnel to effortlessly and securely place orders for their customers. Whether products are currently unavailable in the store or the customer prefers a later delivery to their address or another location, NB SHOP will assist in minimizing missed sales and delivering a positive user experience to your customers, regardless of the time or situation.
The seamless integration of NB SHOP and NB CRM allows for comprehensive, efficient, and coordinated monitoring and management of data, communication, and interactions with users and customers across all sales channels.
Centralize the administration of loyalty programs, gift cards, coupons, vouchers, prices, promotions, and marketing automation, ensuring a consistent user experience, personalized communication, and uniform benefits for your customers, available whenever and wherever they desire.
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