As speed, security, and efficiency reign supreme in the fast-paced era of eCommerce, achieving optimal delivery is the ultimate game-changer. NB SHOP Order Management System (OMS) is an enterprise solution that overhauls the entire order management process, from creating an order and making a reservation to packing and delivery across diverse channels.
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Dealing with a high volume of orders scattered across various locations?
We've got you covered. NB SHOP's sophisticated product reservation algorithm meticulously handles all delivery points to online customers according to your specified rules.
Eliminate resource-draining manual checks: NB SHOP's intelligent mechanism reserves products automatically, ensuring optimal efficiency and making the delivery process swift and cost-effective for both the buyer and the merchant. Save your time and resources, and elevate the overall customer and business experience with NB SHOP's advanced reservation system.
Clients already using our e-commerce platform have long harnessed the advantages of our seamless automation process. From automated product reservations to streamlined document exchange with the ERP system, swift payment confirmations, dispatching invitations to courier services, real-time updates on delivery status, fiscalization, and efficient invoice generating – NB SHOP covers it all.
Allow your resources to indulge in the more creative aspects of your work as NB SHOP diligently operates on your behalf through comprehensive automation across all processes, regardless of the volume of orders.
NB SHOP encompasses centralised order management, which allows you to integrate orders from various sources, including applications, websites, marketplaces, field sellers, and in-store purchases.
Experience the convenience of processing external orders, whether they originate from different systems, external websites, or the marketplace, and ensure a consistent, uniform, error-free process across all channels.
Enhance customer satisfaction by minimising errors and delivering an exceptional, consistent user experience across diverse channels with efficient communication, streamlined order processing, and prompt delivery, establishing an exceptional customer journey.
NB SHOP ensures unified and real-time inventory visibility across all locations thanks to seamless integration with ERP, WMS, and other critical business systems.
Our advanced product reservation algorithm tracks realtime stock data, autonomously determining the most efficient delivery location for each order.
Say farewell to missed sales – NB SHOP guarantees the continuous and efficient fulfilment of every order, maximising the percentage of successful deliveries. Stay ahead in the e-commerce game with NB SHOP's real-time inventory prowess.
Transforming the packing experience for your store or warehouse staff is now within reach. According to feedback from NB SHOP Packing Application users, it accelerates the packing process by up to 5 times!
Harness the cutting-edge features of the SHOP PDA packing application, powered by an advanced algorithm, which enables swift and efficient product collection, streamlines the packing of complete orders and facilitates invoice printing in just a few clicks.
Time is essence – save it. Our app will optimise the order packing and preparation process and ensure quick dispatching.
Elevate customer satisfaction with NB SHOP's intelligent complaint management system. Effortlessly transform dissatisfied customers into loyal promoters, establishing trust through a streamlined and secure return and replacement process.
Optimise the workflow for receiving, processing, and executing complaints with NB SHOP. Our system ensures a swift, seamless, and secure resolution for all parties involved while adhering to local legislation.
Empower your customer service team by enabling automated communication with customers and facilitating the exchange of documents, products, and refunds across various channels. Maintain control over every aspect of the process, ensuring a smooth experience for both your staff and customers.
Manage all order statuses and set your communication and notification rules.
NB SHOP ensures an overview of real-time order statuses, from creation and payment to document exchange with external systems, status sent by the courier service, complete and partial deliveries, and returns and replacement orders.
Inform the customer about the order statuses through any communication channel, such as email, push and web notifications, SMS or chat applications.
Maintain complete control over the process even when it is automated: monitor order processing reports and system warnings that indicate process slowdowns and barriers.
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