NB SHOP’s smart system for managing returns and complaints helps transform dissatisfied customers into loyal ones through a simple and secure product return and exchange process.
NB SHOP streamlines the entire process of receiving, processing, and resolving complaints, ensuring it is fast, easy, and secure for all parties involved while adhering to local legal regulations.
Reduce the workload on your customer support: streamline and automate communication with your users, document exchange, returns, and refunds across various channels, while retaining complete control over every stage.
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Foster trust among your buyers and provide a flexible return management solution designed to meet every requirement. Whether it’s exchanging a product, issuing a refund, processing a partial refund with an exchange, or handling a return due to an undelivered package, the NB SHOP admin panel can address all, in one place.
With its intuitive user interface, each return type is easily processed, including the automatic generation of all necessary documentation.
Ease the burden on your call center and reduce manual data entry errors.
With an online return form, you can manage all return data in one place.
Customise email templates for each type of return effectively, set deadlines for submitting return requests, and adjust other essential details based on your internal procedures, while automation takes care of the entire process.
NB SHOP allows you to review the history of return requests and maintain full control over key processes.
Schedule the refund time and methods based on the return type and the original payment method.
NB SHOP’s advanced systems automatically identify orders that require refunds and determine the appropriate processing channels.
With NB SHOP’s integration with Halcom files and external systems like WSpay, GoPay, Monri, and GiftOnCard, you can efficiently process refunds to the customer's account, gift card, or another designated channel.
Streamline your operations, reduce errors, and deliver transaction details to your finances in just a few clicks.
Through the NB SHOP platform, you can generate payment orders that include all the necessary transactions and customer information needed to execute successful refunds.
Ensure transaction accuracy with features for scheduling, validation, and comprehensive tracking of all payment transactions.
Do your customers have the option to use and send online gift cards to their friends?
Stay ahead by offering customers maximum flexibility and convenience for both online purchases and returns.
For returns, refunds can be transferred directly to a gift card, either online or via a POS terminal. By providing refunds to gift cards, you can reduce the number of replacement orders and allow customers to use the refunded amount for future purchases, strengthening their loyalty and retention.
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Advanced features within the returns module and NB SHOP’s integration with various ERPs, such as SAP, Microsoft Dynamics, MIS, and others, facilitate the automatic sending and recording of returns in the ERP system.
This ensures accuracy and quality in the exchange of data related to return items, including send dates, references, and other critical details between the web and ERP system.
Within the ERP system, returns are then further processed and finalised through established workflows.
The return process can often be bulky for shoppers, so it’s essential to provide all the necessary information to simplify the procedure.
NB SHOP enables you to create and send all required documentation, aligned with the legal regulations of the country of purchase, in just a few clicks.
Along with the documentation, customers receive detailed instructions on how to complete it correctly, making the process smoother and improving the overall customer experience.
NB SHOP provides you with real-time information and monitoring over all created returns, including those that are unprocessed, processed, or in progress.
Manage your returns efficiently with a complete overview of all relevant details, such as customer information, critical dates, notes, prices, orders, and returns.
Leverage data in analytics and optimise and improve internal processes within your company.
In the return processing, it is crucial to ensure accurate recording to keep fiscal data up-to-date and precise. In many countries, including Slovenia, Hungary, Greece, and Bosnia and Herzegovina, NB SHOP provides the technical capabilities needed to manage all aspects of the fiscalisation process, encompassing everything, from generating cancellation invoices and submitting information to tax authorities, to processing refunds and securely storing data.
For businesses operating in Serbia, we offer a tailored solution, NB FISKAL, which facilitates efficient digital fiscal receipt generating.
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